Service Pathway

Our intake staff:

• Greets youth, explains the hub, answers their questions, provides tour, and offers support options

• Identifies the service the youth are seeking

• Obtains youth name/pronouns and date of birth, introduces measurement-based care, and selects relevant tools for youth to complete

• Youth take the tablet to the waiting area loaded with required forms (e.g. socio-demographic form, consent form, and clinical screening tools)

• If youth need help answering the questions or using the tablet, they can get support from intake staff or a peer support worker, or wait until they see the service provider to finish completing the tools

• Review consent, confidentiality, and expectations for session

• Service provider and youth review results of clincal tools together and decide next steps

• Service provider and youth co-create action plan in response to youth concerns

• At the end of the session, youth are asked to rate their level of satisfaction and overall service experience

• Discuss possible care options with youth and family/support individuals based on goals, risk, level of distress and functioning, clinical judgement, and youth preference

• Service provider connects youth to appropriate Youth Wellness Team services and/or community and social support services